Frequently Asked Questions

Everything you need to know about curating your dream home.

What is the typical delivery timeframe for furniture items?

Standard shipping for small decor takes 3-5 business days, while larger furniture pieces typically arrive within 2-4 weeks via our specialized white-glove delivery service.

Do you offer international shipping?

Currently, Home Atelier ships to the contiguous United States and Canada. We are working on expanding our logistics to support international orders soon.

What is your return policy for home decor?

We offer a 30-day return window for most items in their original packaging. Please note that custom-made upholstery and final sale items are non-returnable.

How can I track the status of my order?

Once your order ships, you will receive an email with a tracking number and a link to our carrier's portal to monitor your delivery in real-time.

Are your wood products sustainably sourced?

Yes, we prioritize sustainability. 90% of our wooden furniture is crafted from FSC-certified timber or reclaimed materials to ensure environmental responsibility.

What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and interest-free financing options through Affirm for larger purchases.